Broadcast status updates via SMS to your subscribers anywhere on the planet using your Vonage account.
Overview
Status.io does not charge extra for SMS messages. Instead we built integrations with Twilio and Vonage allowing you to use your own account and phone number with independent billing.
Vonage charges per SMS message. International messaging rates vary. We recommend reviewing Vonage’s pricing at https://www.vonage.com/communications-apis/sms/pricing/ before enabling SMS notifications.
For best security practices, we recommend creating a separate Vonage account to use only with your status page.
Note: Each status page requires a unique phone number for SMS. If you have multiple status pages, a new number must be created for each status page.
Provision Vonage Number
Review the SMS Account Protections before setting up SMS notifications
Log in to your Vonage account and select Communication APIs.
Click Numbers->Buy numbers and choose a US toll-free number.
Note: If your Vonage account is new, you may have to contact Vonage Support for authorization to purchase US toll-free numbers.
Configure Vonage Number
Click the Manage button next to your Vonage number.
Enter the SMS Inbound Webhook URL:
https://app.status.io/sms/vonage/reply
Retrieve Vonage API Credentials
Copy your Vonage API Key and API Secret from the Vonage Dashboard.
Connect Vonage Number to Status.io
Log in to the Status.io Dashboard.
Click Notifications->SMS.
Select Vonage as the SMS provider.
Enter your Vonage number, API key and API secret.
Click Connect Vonage.
Monitor Usage
Keep track of your SMS usage directly in your Vonage dashboard.
Troubleshooting
View the delivery status of each text message from the Vonage dashboard.
Click Logs->Search messages to bring up the Search messages form.
Advanced Settings
Select the Advanced Settings button on the SMS tab in the Status.io Dashboard to view additional SMS settings.
International – Enable to allow SMS subscribers from non-US countries. Review Vonage’s pricing before enabling this setting.
SMS Identifier – Identifying text included with subscriber administration messages for new subscribers and subscribers requesting the manage subscription link. This text is not included with incident or maintenance notifications.
Rate Limit – Limit the messages sent per hour for new subscribers and subscriber management. This limit does not apply to SMS notifications sent for incidents or maintenances. This setting helps to protect your account from being abused to send high rates of SMS messages.
SMS Account Protections
We recommend the following security precautions to prevent abuse of your SMS account
- Set up email billing alerts in your Vonage account and monitor the emails for notifications.
- Do not enable automatic payments or auto-reload of funds to your Vonage account.
- Set the SMS rate limit in your Status.io account. The rate limit setting is in the Advanced Settings area on the SMS tab in the Status.io Dashboard.
Disconnect Vonage
Disconnecting Vonage from your status page will disable SMS notifications for your status page. This will not delete the number from your Vonage account.
Click the Disconnect button from the Notifications/SMS tab in the Status.io Dashboard.