Email addresses are blacklisted due to a bounce or spam report.

View List

View any blacklisted email addresses from the Notifications / Email tab in the Dashboard.

Click the Export Blacklist button to download the CSV of all addresses.

Example CSV,Wed May 18 2022 14:10:23 GMT+0000 (Coordinated Universal Time),Bounce,5.1.1

The SMTP error codes listed in the last field can help determine the reason for the email bounce. Research the error code using resources such as BetterBounces or Wikipedia.

Remove Address

Email addresses can be removed from the blacklist by using the Removal Tool.

Note: You must confirm with the subscriber that the issue causing the bounce or spam report has been resolved before removing them from the blacklist. If an email address continues to bounce or report spam, the subscriber will be permanently blacklisted.