Import History

Historic incidents and maintenances can be imported manually via the Dashboard or automatically with the Developer API.   Web Dashboard Access the backfill function in the dashboard from the Incidents or Maintenance tab.     Developer API The API is especially useful for bulk importing historic events. Use the /incident/history/create and /maintenance/history/create methods to add historic events automatically. Learn […]

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Status Update Templates

Create reusable templates to make status updates more efficient. Manage your templates from either the Incidents or Maintenance tab in the dashboard.   Give your template a descriptive name. The name is only used internally to identify the template. Optionally, specify a title that will be used when creating a new incident or maintenance. The […]

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On-Demand Maintenances

Sometimes you may simply want to toggle a component into Maintenance Mode instead of scheduling and tracking a full maintenance event. How to toggle the status Login to the Dashboard Click the desired component Select Planned Maintenance Don’t forget to change the status back to Operational once the maintenance has been completed Note: The Developer […]

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Maintenance Lifecycle

Scheduled maintenances are the best way to inform users of upcoming maintenance activity. The Life of a Maintenance Event 1. Schedule All upcoming scheduled maintenances are displayed on the status page and in iCalendar subscriptions. 2. Start Click the Start button when you’re ready to begin the maintenance. Once a maintenance has begun, it will […]

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