WARNING: Cancelling your account is permanent and cannot be undone! Here is what happens when you delete your Status.io account: All status pages owned by your account will be deleted permanently The historic data for all of your status pages will be deleted. Your recurring subscription will be cancelled. Your user account will be deleted. […]
WARNING: Removing a status page is permanent and cannot be undone. When you delete a status page all historic data will be deleted and the status page will no longer exist. Visitors attempting to reach your status page will be redirected to the main Status.io website. To remove a status page from your account: Sign in […]
You can choose to have future receipts emailed to you for every Status.io billing charge. To enable email receipts: Sign in to the Dashboard Select the Billing tab Scroll to the bottom and enter the email address in the Email Receipts box.
Team member access is included with every status page. Each team member account has permissions based on their role. Roles: Owner – Full control with billing access Admin – Everything except modify payment method Limited – Limited access to make status updates and manage incidents/maintenances Each team member is given Admin permissions by default. Simply toggle the Admin switch […]
Our servers do not store your payment information. All transactions are processed by Stripe. Credit Cards: Sign in to the Dashboard Select the Account menu Click the Update Payment Method button Purchase Orders / Alternative Payment Methods We offer custom billing methods for customers subscribed to our Business or Enterprise plans. A 12-month commitment is […]
Status page ownership may be transferred to a different Status.io account. Pre-Transfer Requirements Status page must have an active subscription New owner must be an existing team member New owner must have a valid payment method on file Transfer Process Sign in as the page owner and navigate to the Team view Choose the new […]
Overview Each user account may manage more than one status page. Status pages are 100% autonomous and have separate billing subscriptions. What does this mean? Status pages are 100% independent of each other You can create any number of status pages You can join more than one team Your API credentials can access every status […]
All past invoices are viewable while logged in to your account. You may also choose to have invoices automatically emailed to you for every transaction. Sign in to the Dashboard Select the Billing tab Scroll to the bottom and click any date to view the full invoice (Optional) Click Download PDF to save a PDF copy of the […]