For organizations operating at elevated incident and maintenance volumes, additional capacity is available to support expanded event creation and extended historical retention. Most customers operate well within the standard plan allocations. For customers with unusually high operational activity, capacity can scale beyond standard levels as needed. If you anticipate significantly higher-than-normal event volume or long-term […]
Category: Planned Maintenance
Display limits for incidents and maintenances
Why don’t I see all my incidents or maintenances? To keep status pages fast and reliable for everyone, we cap how many incidents and maintenances are loaded in certain views. This only affects status pages with extremely large history (for example, thousands of incidents or maintenances). What are the limits? Who is affected? Only status […]
Add or Remove Infrastructure
The affected infrastructure can be modified for existing maintenance. 2. Add or remove any infrastructure. Notes:
Import History
Historic incidents and maintenance can be imported manually via the Dashboard or automatically with the Developer API. Web Dashboard Access the backfill function in the dashboard from the Incidents or Maintenance tab. Developer API The API is especially useful for bulk importing historic events. Use the /incident/history/create and /maintenance/history/create methods to add historic events automatically. Learn more in our […]
Status Update Templates
Re-usable templates optimize the status update process. Manage your templates from the Incidents or Maintenance tab in the Dashboard. Give your template a descriptive name. The name is only used internally to identify the template. Optionally, specify a title that will be used when creating a new incident or maintenance. The message field is required […]
On-Demand Maintenance
Sometimes you may simply want to toggle a component into Maintenance Mode instead of scheduling and tracking a full maintenance event. How to toggle the status Note: The Developer API may also be used to toggle the current status of a component.
Maintenance Lifecycle
Scheduled maintenance is the best way to inform users of upcoming maintenance activity. The Life of a Maintenance Event 1. Schedule All upcoming scheduled maintenance is displayed on the status page and in iCalendar subscriptions. Maintenance can be rescheduled or cancelled before they are started. 2. Start Click the Start button when you’re ready to […]