Incidents are used to track issues such as network outages, security events, app slowdowns or anything else that may negatively affect your users. The incident process is simple: Create the incident Post incident updates Resolve the incident Let’s take a closer look at each step in the process. Creating an incident Creating an incident will […]
Category: Incidents
Add or Remove Infrastructure
The affected infrastructure can be modified for existing incidents. Click the edit icon next to Affected Infrastructure. 2. Add or remove any infrastructure. Notes: At least 1 component must be selected. The status level will not be changed automatically.
Import History
Historic incidents and maintenances can be imported manually via the Dashboard or automatically with the Developer API. Web Dashboard Access the backfill function in the dashboard from the Incidents or Maintenance tab. Developer API The API is especially useful for bulk importing historic events. Use the /incident/history/create and /maintenance/history/create methods to add historic events automatically. Learn more in our […]
Status Update Templates
Re-usable templates optimize the status update process. Manage your templates from the Incidents or Maintenance tab in the Dashboard. Give your template a descriptive name. The name is only used internally to identify the template. Optionally, specify a title that will be used when creating a new incident or maintenance. The message field is required […]
Postmortem
Enhance an incident by adding a link to an external postmortem. Since postmortems are usually detailed reports that may contain media content or external resources, we recommend creating the postmortem on your blog and then linking to it from the incident on your status page. Adding a postmortem link to an incident Click the Add […]