The status banner (color and description) displayed on incidents works differently depending on where the incident appears. Status Banner Behavior by Location Active Incidents Location: Main status page active incidents section Behavior: Shows the latest status level color and description When an incident is currently active, the banner reflects the most recent update’s status. This […]
Category: Incidents
Incident Overview
Incidents are used to track issues such as network outages, security events, app slowdowns or anything else that may negatively affect your users. The incident process is simple: Let’s take a closer look at each step in the process. Creating an incident Creating an incident will cause a new incident to be posted on your […]
Add or Remove Infrastructure
The affected infrastructure can be modified for existing incidents. 2. Add or remove any infrastructure. Notes:
Import History
Historic incidents and maintenance can be imported manually via the Dashboard or automatically with the Developer API. Web Dashboard Access the backfill function in the dashboard from the Incidents or Maintenance tab. Developer API The API is especially useful for bulk importing historic events. Use the /incident/history/create and /maintenance/history/create methods to add historic events automatically. Learn more in our […]
Status Update Templates
Re-usable templates optimize the status update process. Manage your templates from the Incidents or Maintenance tab in the Dashboard. Give your template a descriptive name. The name is only used internally to identify the template. Optionally, specify a title that will be used when creating a new incident or maintenance. The message field is required […]
Postmortems
A postmortem is a detailed report that explains what happened during an incident, why it happened, how it was resolved, and what steps are being taken to prevent it from happening again. Postmortems are an important part of transparency and continuous improvement. While status page updates focus on real-time communication, postmortems provide deeper technical and operational context […]